1. Supplier Identification
This website https://www.hockeynmix.com is owned and operated by:
- Company name: PLASALix - Fabricação de Artigos Plásticos, lda
- VAT: PT 503 785 954
- Physical address: Av. Benjamim Araújo 309/335, Loja E - Cave 3700-059 São João da Madeira
- Phone: (+351) 919 010 279 / 99
- Email: info@hockeynmix.com
2. Purpose and Scope
These Terms and Conditions govern the use of the website and the purchase of goods and services through it. By using the website, you fully and unreservedly accept these Terms and Conditions.
These Terms and Conditions apply to all distance contracts between NMix Technology and its customers (consumers), under Decree-Law No. 24/2014, of 14 February, as amended by Law No. 47/2014, of 28 July, and other applicable legislation.
3. Order Process
The customer may place orders through the online shopping cart available on the website. The order process follows these steps:
- Selecting products and adding them to the cart;
- Submitting the order request through the cart (submission does not create an obligation to pay);
- Receiving, by email, the shipping cost and the final order total;
- Final confirmation of the order by the customer, in their customer area, using the button “Confirm Order with Obligation to Pay”;
- Payment using one of the methods listed below.
After submission, the customer will receive an email with the request details. The order is only binding, and only creates an obligation to pay, after the shipping cost is sent and final confirmation is provided by the customer. If the customer wants an invoice with a tax ID number, it must be entered in the customer profile beforehand.
4. Prices and Charges
Product prices are shown in euros (€). The total price includes the product price, VAT at the applicable rate, and shipping costs, where applicable.
The shipping cost is calculated individually by NMix Technology based on the destination and weight/volume of the order, and is communicated to the customer by email before final confirmation of the order.
Unless otherwise stated, shipping costs are not included in the product price and will be added to the order total.
5. Payment Methods
The available payment methods are:
- Bank transfer (IBAN): payment details are sent to the customer by email after final confirmation of the order;
- MB WAY: the associated mobile phone number is sent to the customer by email after final confirmation of the order;
- PayPal: the PayPal payment details are sent to the customer by email after final confirmation of the order.
The customer must make the payment and send proof to info@hockeynmix.com for the order to be processed.
6. Delivery
After payment confirmation, NMix Technology undertakes to deliver the goods within a maximum of 5 working days, unless the item is out of stock or exceptional circumstances arise that are duly communicated to the customer.
Delivery is made to the address provided by the customer at the time of ordering. The customer is responsible for the accuracy of the delivery details provided.
7. Right of Withdrawal
Under Decree-Law No. 24/2014, the consumer customer has the right to withdraw from this contract without giving any reason, within 14 days from the date on which they acquire physical possession of the goods.
To exercise the right of withdrawal, the customer must communicate their decision to NMix Technology by means of an unambiguous statement, sent by letter, email or telephone.
The consumer must return the goods within 14 days from the date of communicating the withdrawal, with return costs borne by the consumer.
The refund of all payments received, including initial delivery costs (for the least expensive standard delivery offered), will be made within a maximum of 14 days from the date on which NMix Technology is informed of the decision to withdraw. NMix Technology may withhold the refund until it has received the returned goods or until the consumer supplies proof of having sent them back, whichever is earlier.
Exceptions to the right of withdrawal: The right of withdrawal does not apply to personalised or made-to-measure goods, nor to goods which, for hygiene or health protection reasons, are not suitable for return.
8. Legal Guarantee of Conformity
Under Decree-Law No. 84/2021, of 18 October, the consumer is entitled to a legal guarantee of conformity of the goods, with a minimum period of 3 years from delivery of new goods. In the event of lack of conformity, the consumer is entitled to have the goods brought into conformity through repair or replacement, to a proportionate price reduction, or to termination of the contract.
9. Personal Data Protection (GDPR)
The processing of personal data by NMix Technology is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and other applicable legislation.
Data controller: NMix Technology, Av. Benjamim Araújo 309/335, Loja E - Cave 3700-059 São João da Madeira, info@hockeynmix.com
Purposes of processing: Personal data collected is used for order management, payment processing, sending purchase-related communications and complying with legal obligations.
Legal basis: Performance of the contract, compliance with legal obligations and, where applicable, the data subject's consent.
Retention period: Data is kept for the period strictly necessary to fulfil the purposes for which it was collected, or for the period required by law (e.g., 10 years for tax obligations).
Data subject rights: The customer has the right to access, rectify, erase, restrict, port and object to the processing of their personal data, as well as the right to withdraw consent at any time, without compromising the lawfulness of processing carried out prior to withdrawal.
To exercise these rights, the customer should contact NMix Technology at info@hockeynmix.com.
For more information, please see our Privacy Policy.
10. Geoblocking and Non-Discrimination
Under Regulation (EU) 2018/302, NMix Technology undertakes not to apply different general conditions of access to customers based on their nationality, place of residence or place of establishment.
Access to the website is not blocked, restricted or redirected without the customer's prior consent. Any delivery or payment restrictions are applied in a non-discriminatory manner, based on objective and justified criteria.
11. Alternative Dispute Resolution and Complaints Book
In the event of a consumer dispute, the consumer may resort to the competent alternative dispute resolution (ADR) entities. You can consult the official list of ADR entities on the Consumer Portal.
NMix Technology is available to collaborate in resolving any conflict via email info@hockeynmix.com.
Under Portuguese law, the consumer may submit a complaint through the Electronic Complaints Book, available at www.livroreclamacoes.pt.
12. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Portuguese law. For the resolution of any dispute, the court of the consumer's domicile shall have jurisdiction, without prejudice to prior recourse to ADR mechanisms.
13. Changes to the Terms and Conditions
NMix Technology reserves the right to change these Terms and Conditions at any time. Changes take effect from the date of their publication on the website.
Last revised: 28/09/2026